Runge offers several support and maintenance options designed to meet the wide variety of needs and expectations of our customers. The options range from full 24/7 coverage to a minimal coverage providing basic support.  The components that make up the different support packages are tailored for each customer.

Support components include:

• Help Desk (incident logging and management)
• User support by phone or email
• Access to an online solutions database
• Customised monthly reporting (for example Mining Dynamics Support performance including outstanding incidents)
• Assistance with software upgrades (level of support depends on the purchased support package).
• Preferred rate for training
• Assistance in resolving any technical issues with embedded third-party products (that is, products distributed with Mining Dynamics software) or products that interact with Mining Dynamics.

Maintenance components include:

• Regular software upgrades
• Patches
• Updated documentation.

Mining Dynamics Support also offers a range of additional services including training and customer system enhancements.